Home/faq
faq 2017-06-06T15:41:28+00:00
What payment methods can I use? 2017-06-06T16:50:31+00:00

You can use one of the following payment methods :  Paypal, Visa, Mastercard, American Express, Bancontact and Bank transfer.

How is my payment secured? 2017-06-06T16:02:14+00:00

Internet security is extremely important, to be sure that your payment information are secured, we are using the service of a specialized company: Ingenico , a company dedicated to process and secure your information. They are meeting the strictest security standard. Every financial data exchange between your PC and our website is encrypted by their services. We do not have access to any data related to your credit card, we do not store any of your financial information on our server.

To which countries does Nanoleafbenelux ship? 2017-06-06T16:51:08+00:00

We only ships to countries within the European Union.

How can I know when my order will arrive? 2017-06-06T16:35:42+00:00

As soon as we ship, we will send you an e-mail with a tracking number.

How many days do I have to return my product ? 2017-06-06T16:38:37+00:00

You can exchange your product during the first 14 days if it does not meet to your expectations.

How can I return my product? 2017-06-06T16:37:12+00:00

You just have to send a mail to our support (support@nanoleafbenelux.com) we will send you a return code, after that you can simply send us the product with the code.

In which case will you not accept a return? 2017-06-06T16:50:06+00:00
  • Damaged products

You will have to send the product in its original packaging with all its accessories, otherwise restocking fees will be applied.